Frequently Asked Questions
Answers to frequently asked questions
What time is check-in and checkout?
You may check in starting at 3 p.m. and are welcome to stay in your room until the 11 a.m. checkout.
Do you have early check-in?
If the Front Desk has rooms available early, they may allow an early check-in.
Do you have late checkout?
We allow late checkouts based on the occupancy of the hotel for the day you are requesting the late checkout. Please inquire at the Front Desk the day of departure to see if a late checkout will be available, and if so, how late you can stay in the room. If available, we will allow you to stay as late as noon without a fee. If you check out between 1 p.m. and 5 p.m., there will be additional charges. If you stay after 5 p.m., we charge a full day’s rate.
Is there a place that can hold my bags before I check in or after I check out?
Our Bell Desk is happy to hold your luggage until you are able to check in or depart the hotel.
What is the minimum age for check-in?
You must be 21 years of age or older to check in.
Do you have handicapped-accessible rooms?
We are pleased to provide handicapped-accessible rooms.
Do you allow dogs?
We allow service animals only.
How many people are allowed to stay in the room?
A maximum of four people can stay in our Deluxe rooms.
Is there an additional charge for children?
Rooms are based on double occupancy regardless of age, which means there will be an additional charge when more than two individuals stay in one room, including children.
Do you provide cribs or rollaway beds, and is there a charge for these items?
Rollaway beds come with a $30 charge. Cribs are free of charge.
Do any of your suites come with two beds?
Each suite includes one king-size bed. Should you require two beds, you are welcome to order a rollaway bed.
Can we have connecting/adjoining rooms?
Room accommodations are based on availability at check-in, but it is rare that our guests do not receive the accommodations they are requesting. We will link the reservations together so that there is a better chance of getting your rooms near each other.
Why can’t you guarantee the bed type and/or smoking preference if I’m reserving in advance?
Since we do not preassign our rooms and they are given out on a first-come, first-served basis, we are unable to guarantee a room type or smoking preference.
Can I be put on a wait list if you are sold out?
Unfortunately, we do not have wait lists. You are welcome to check our website to see if the date(s) you are requesting have become available.
Do your rooms include a refrigerator?
Refrigerators are not standard in-room amenities; however, they are available upon request, subject to availability, for a $30 daily charge.
Do your rooms include coffee makers?
Coffee makers are not standard in-room amenities; however, they are available upon request, subject to availability, for a $30 daily charge.
What is your cancellation policy?
Standard reservations must be canceled at least 48 hours prior to arrival.
What is your deposit policy?
We require a deposit for the first night plus tax at the time the reservation is made. Please note that a $200 deposit is required on all suite reservations as well as complimentary reservations.
What is the deposit charged at check-in?
If you plan to order room service or to make any charges to your room, a deposit of $50 per day is required. If you do not plan to make any additional charges, no deposit is needed.
What are the extra charges on my credit card?
Per our hotel policy, a resort fee is added for each night’s stay.
What is your resort fee?
You should know that most Las Vegas hotels and casinos charge a daily resort fee that is in addition to the cost of the hotel rooms you have booked. While some resorts charge upwards of $40 per day, we offer guests a daily resort fee of just $35 plus taxes.
Can the resort fee be waived if we are not using any of the services?
Why do you have a resort fee?
The simplest way to explain it is that when you book your room, you are paying to use the hotel room. The resort fee allows you to enjoy other parts of our resort and casino, and at a discounted rate from what non-hotel guests are charged to use the same amenities.
What does the resort fee include?
In-room high-speed wireless Internet
Daily fitness center access
Two complimentary bottles of water in-room per stay
Buy-one, get-one-free signature cocktails, wine by the glass and craft beer in the Oakville Steakhouse Bar/Lounge from 5-7 p.m. daily
2-for-1 tickets to Laugh Factory (excludes Friday and Saturday)
Free valet and self-parking
Use of the pools and whirlpool spas (seasonal)
Free local calls
Free 800 toll-free calls
Free printing of boarding pass
Does your resort have a dress code?
We do require that you wear a shirt, bottoms and shoes to enter the casino/hotel. If you are a female guest, please note that bathing suit tops are not sufficient; a shirt must be worn as well.
Are firearms permitted at Tropicana Las Vegas?
For the courtesy and safety of other guests and our employees, firearms are not permitted on Tropicana Las Vegas property. If you wish to store your firearm while staying with us, please contact the Security Department prior to your arrival to arrange for secure storage. Pursuant to NRS 207.200, failure to adhere to our policy may result in your removal from the property.
Do you sell gift certificates?
We do. Gift certificates can be purchased at the Front Desk.
Do you have an indoor pool?
We no longer have an indoor pool, but we have a fabulous outdoor pool that is open seasonally.
Is your pool open year-round?
Our pool is seasonal and is typically open from April to October, depending on the weather.
Is your pool heated?
Yes, our pool is heated.
Do you allow pool flotation devices or tubes in your pool?
We do not provide pool tubes or flotation devices. However, guests are welcome to bring their own items to the pool.
Where can I reserve a cabana?
Our seasonal cabanas can be reserved by calling 1-702-739-2588
Do you have Wi-Fi?
We do. As part of the resort fee you can connect up to three (3) devices. Additional devices will incur a $9.99 daily charge per device. To protect your personal information, we require re-authentication every 24 hours on our network.
How much bandwidth will I get?
You will get approximately 5MB, which is one of the fastest on the Strip!
Does your resort offer computers for guest use?
We offer 24-hour access to computer rental, copying, printing and faxing at our FedEx Office.
Can I have a package shipped to the resort?
Guests are welcome to have items delivered to the resort. Please address them as below:
Hold For Guest: (Guest Name) (Guest Cell Number)
c/o FedEx Office at Tropicana Las Vegas - a DoubleTree by Hilton
3801 Las Vegas Boulevard South
Las Vegas, NV, 89109
(Convention / Conference / Group / Event Name)
For all your Tropicana Las Vegas – a DoubleTree by Hilton package and shipping instructions, please click here to download.
Do you charge for parking?
Valet and self-parking are complimentary. Charges may apply during hotel or citywide special events for non-hotel guests.
Where is the exercise room located?
The fitness center can be found within Glow®, a Mandara Spa, which is located near our Conference Center.
What equipment do you provide in the fitness center?
Guests can enjoy a wide range of Technogym equipment including treadmills, ellipticals, dumbbells, cross-trainer machines, recumbent bikes and stationary bikes.
Do you have a buffet?
Yes, our new buffet Savor the Buffet opened in November 2017.
Do you have a poker room?
We do not have a poker room but we do offer video poker as well as a wide range of table games including Fortune Pai Gow Poker, Bonus Poker, Three Card Poker Progressive and Ultimate Texas Hold’em.
What entertainment is available at your resort?
It’s always changing! View our Entertainment Calendar.
What are the hours of your box office?
Our box office is open Sun-Thurs 10a.m.-1130p.m. and Fri-Sat 10a.m.-1230a.m., or call 1-800-829-9034 for more information. Show tickets will also be available at Ticketmaster.com.
Do you have self-service laundry?
Self-service laundry is not available, but guests can have laundry sent out via the Bell Desk. Prices vary and can be found on a price sheet in your room.
Can I order something special for my room or my friend’s room?
We would be happy to assist you with this. For special orders, please contact us at 1-800-468-9494 and ask for In-room Dining.
How far is Tropicana Las Vegas from the airport?
The airport is just three miles away.
Do you have an airport shuttle?
We do not automatically provide airport shuttles, but guests can contact the Bell Desk at 1-702-739-2651 for limousine, shuttle and taxi information or view the information online.
Do you have a rental car agency?
You can book a rental car through Enterprise Rental Car Agency by calling 1-702-739-2684 or visiting Enterprise Car Rental.
Where is the best place for Uber or Lyft pick-up/drop-off at the hotel?
Guests are directed to use the North Entrance to coordinate their Uber or Lyft transportation.
What is the closest pharmacy to the resort?
The closest pharmacy is the Walgreens located at 3765 S. Las Vegas Blvd., Las Vegas, NV. The pharmacy can be reached at 1-702-739-9645.
How far is the Thomas & Mack Center from Tropicana Las Vegas?
The center is located just 1.63 miles away, which is close to a five-minute drive.
How can I obtain my Win/Loss Statement?
If you have any questions about being a current Marquee Rewards member, please contact Player Services at 1-800-829-9034, which is open daily 8 a.m. to 12 a.m. PST or you can contact your local casino host.
To request Win/Loss statements prior to 2016
Download a Win/Loss Statement Request Form
For instructions on how to download a Win/Loss statement for 2016 and after click here.
Apply for Credit Online >>
Click to download the credit application.
I didn’t receive a receipt for my stay. How can I obtain one?
Please contact our Front Desk at 1-702-739-2477 in order to receive a copy of your receipt by email, mail or fax.
Why were my Hilton Honors Points not used when my card was charged?
Please contact Hilton at 1-800-446-6677 in order to resolve any issues regarding Hilton Honors Points.
If I am a promotion cardholder at the Tropicana in Laughlin or Atlantic City, can I use my points to book a comp’d room at Tropicana Las Vegas?
Tropicana Las Vegas is not affiliated with any other Tropicana property, so we are not able to honor points from other casinos.
Does Tropicana Las Vegas have a shuttle that goes to the Tropicana in Laughlin?
Tropicana Las Vegas does not offer a shuttle to the Tropicana in Laughlin.