Frequently Asked Questions

Below are answers to some of our frequently asked questions.

Hotel FAQs

What time is check-in and checkout?
Do you have early check-in?
Do you have late checkout?
Is there a place that can hold my bags before I check in or after I check out?
What is the minimum age for check-in?
Do you have handicapped-accessible rooms?
Do you allow pets?
How many people are allowed to stay in the room?
Is there an additional charge for children?
Do you provide cribs or rollaway beds, and is there a charge for these items?
Do any of your suites come with two beds?
Can we have connecting/adjoining rooms?
Why can’t you guarantee the bed type and/or smoking preference if I’m reserving in advance? 
Can I be put on a waitlist if you are sold out? 
Can I book an air and hotel package with you? 
Do your rooms include a refrigerator? 
Do your rooms include coffee makers? 
What is your cancellation policy? 
What is your deposit policy? 
What is the deposit charged at check-in? 
What are the extra charges on my credit card? 
Can the resort fee be waived if we are not using any of the services? 
What does the resort fee include?
Does your resort have a dress code? 
Do you sell gift certificates? 

Amenities FAQs

Do you have an indoor pool? 
Is your pool open year-round? 
Is your pool heated? 
Where can I reserve a cabana? 
Do you have Wi-Fi? 
How much bandwidth will I get without and with the $9.99 upgrade?  
Does your resort or Business Center offer computers for guest use? 
Can I have a package shipped to the resort? 
Do you charge for parking? 
Where is the exercise room located? 
What equipment do you provide in the fitness center? 
Do you have a buffet? 
Do you have a poker room?
Can I reserve seats at your race and sports book? 
What entertainment is available at your resort? 
Do you have self-service laundry? 
Can I order something special for my room or my friend’s room? 

Transportation/Location FAQs

How far is Tropicana Las Vegas from the airport? 
Do you have an airport shuttle? 
Do you have a rental car agency? 
What is the closest pharmacy to the resort? 
How far is the Thomas & Mack Center from Tropicana Las Vegas?

Miscellaneous FAQs

How can I obtain my Win/Loss Statement? 
I didn’t receive a receipt for my stay. How can I obtain one? 
Why were my Hilton HHonors Points not used when my card was charged?
If I am a promotion cardholder at the Tropicana in Laughlin or Atlantic City, can I use my points to book a comped room at Tropicana Las Vegas?
Does Tropicana Las Vegas have a shuttle that goes to the Tropicana in Laughlin?


Hotel FAQs

What time is check-in and checkout? 
You may check in starting at 3pm and are welcome to stay in your room until the 11am checkout.

Do you have early check-in? 
If the Front Desk has rooms available early, they may allow an early check-in.

Do you have late checkout? 
We allow late checkouts based on the occupancy of the hotel for the day you are requesting the late checkout. Please inquire at the Front Desk the day of departure to see if late checkout will be available, and if so, how late you can stay in the room. If available, we will allow you to stay as late as noon without a fee. If you check out between 1pm and 5pm, we charge a $30 rate plus taxes (fee may be higher for larger suites and villas). If you stay after 5pm, we charge a full day’s rate.

Is there a place that can hold my bags before I check in or after I check out? 
Our Bell Desk is happy to hold your luggage until you are able to check in or depart the hotel.

What is the minimum age for check-in? 
You must be 21 years of age or older to check in.

Do you have handicapped-accessible rooms? 
We are pleased to provide handicapped-accessible rooms.

Do you allow pets? 
Unfortunately, we do not allow pets on property; however we do allow service animals.

How many people are allowed to stay in the room? 
A maximum of four people can stay in our Deluxe rooms.

Is there an additional charge for children? 
Rooms are based on double occupancy regardless of age, which means there will be an additional charge when more than two individuals stay in one room, including children. 

Do you provide cribs or rollaway beds, and is there a charge for these items? 
Rollaway beds come with a $30 charge. Cribs are free of charge.

Do any of your suites come with two beds? 
Each suite includes one king-size bed. Should you require two beds, you are welcome to order a rollaway bed, which is complimentary for suites. 

Can we have connecting/adjoining rooms? 
Room accommodations are based on availability at check-in, but it is rare that our guests do not receive the accommodations they are requesting. We will link the reservations together so that there is a better chance of getting your rooms near each other. 

Why can’t you guarantee the bed type and/or smoking preference if I’m reserving in advance? 
Since we do not pre-assign our rooms and they are given out on a first-come, first-served basis, we are unable to guarantee a room type or smoking preference. 

Can I be put on a waitlist if you are sold out? 
Unfortunately, we do not have waitlists. You are welcome to check our website to see if the date(s) you are requesting have become available.

Can I book an air and hotel package with you? 
We are happy to accommodate you by offering air and hotel packages that can be booked directly through our website. Book an Air and Hotel Package.

Do your rooms include a refrigerator? 
Refrigerators are not standard in-room amenities; however they are available to rent for $15 per day. 

Do your rooms include coffee makers? 
Coffee makers are not standard in-room amenities; however they are available to rent for $10 per day.

What is your cancellation policy? 
Standard reservations must be canceled at least 24 hours prior to arrival.

What is your deposit policy? 
We require a deposit for the first night plus tax at the time the reservation is made. Please note that a $200 deposit is required on all suite reservations as well as complimentary reservations.

What is the deposit charged at check-in? 
If you plan to order room service or to make any charges to your room, a deposit of $50 per day is required. If you do not plan to make any additional charges, no deposit is needed.

What are the extra charges on my credit card? 
Per our hotel policy, a resort fee is added for each night’s stay.

Can the resort fee be waived if we are not using any of the services? 
Unfortunately, no.

What does the resort fee include?
• In-room high-speed wireless Internet ($12.99 value)
• Daily fitness center access ($25 value)
• Buy one, get one free well cocktails, beer and wine in the Tropicana Lounge from 5-8pm daily
• 2-for-1 tickets to Laugh Factory and The New Illusions
• $20 off VIP or Preferred tickets to Raiding the Rock Vault or $10 off General Admission
• Free valet and self-parking
• Use of the pools and whirlpool spas (seasonal)
• Free local calls
• Free 800 toll-free calls
• Free incoming faxes
• Free outgoing faxes
• Free photocopies
• Free printing of boarding pass
Get more info on the resort fee.

Does your resort have a dress code? 
We do require that you wear a shirt, bottoms and shoes to enter the casino/hotel. If you are a female guest, please note that bathing suit tops are not sufficient; a shirt must be worn as well. 

Do you sell gift certificates? 
We do. Gift certificates can be purchased at the Show Tickets desk.

Amenities FAQs

Do you have an indoor pool? 
We no longer have an indoor pool, but we have a fabulous outdoor pool that is open seasonally.

Is your pool open year-round? 
Our pool is seasonal and is typically open from April to October, depending on the weather. 

Is your pool heated? 
Yes, our pool is heated.

Where can I reserve a cabana? 
Our seasonal cabanas can be reserved by emailing PoolCabana@TropLV.com, by calling 702.739.2346 for advanced reservations or 702.739.3000 for same-day reservations, or by visiting the pool bar.

Do you have Wi-Fi? 
We do. It is included in our resort fee. You may also choose to upgrade your bandwidth for $9.99 per day.

How much bandwidth will I get without and with the $9.99 upgrade?
Without the upgrade, you will get approximately 512KB. With the upgrade, you will receive up to 5MB, depending on traffic on the system.

Does your resort or Business Center offer computers for guest use? 
We have kiosk computers located between the Conference Center and Glow®, a Mandara Spa that are available for guest use. There is a $5 minimum charge with a 50-cent-per-minute rate.

Can I have a package shipped to the resort? 
Guests are welcome to have items delivered to the resort. Please address them as below: 

Tropicana Las Vegas
Attn: [Your Name] – Hotel Guest [Stay Dates] 
3801 Las Vegas Boulevard South
Las Vegas, NV 89109

You can retrieve your items from the Business Center upon arrival. Handling fees do apply and are based on the size of the package. Please Note: The business center will hold packages for up to 15 days from the date packages are received for guests not found in Tropicana’s reservations system. For guests found in the system, packages will be held for up to 15 days from the date of checkout.  

Do you charge for parking? 
Valet and self-parking are complimentary.

Where is the exercise room located? 
The fitness center can be found within Glow®, a Mandara Spa, which is located near our Conference Center.

What equipment do you provide in the fitness center? 
Guests can enjoy a wide range of Technogym equipment including treadmills, ellipticals, dumbbells, cross-trainer machines, recumbent bikes and stationary bikes. 

Do you have a buffet? 
We have a boutique buffet that is available in Beach Café. The breakfast buffet is available daily from 6-11am and costs $18.99 per person. The weekend brunch buffet is offered from 11am-2pm on Saturdays and Sundays and costs $19.99 per person or $29.99 per person for the champagne brunch buffet.

Do you have a poker room? 
We do not have a poker room but we do offer video poker as well as a wide range of table games including Fortune Pai Gow Poker and Bonus Poker, Three Card Poker Progressive and Ultimate Texas Hold’em.

Can I reserve seats at your race and sports book? 
Reserving seats at our race and sports book is treated on a case-by-case basis and is dependent on availability. Interested guests should contact the race and sports book management team.

What entertainment is available at your resort? 
It’s always changing! View our Entertainment Calendar

Do you have self-service laundry? 
Self-service laundry is not available, but guests can have laundry sent out via the Bell Desk. Prices vary and can be found on a price sheet in your room.

Can I order something special for my room or my friend’s room? 
We would be happy to assist you with this. For special orders, please contact us at 800.468.9494 and ask for In-room Dining.

Transportation/Location FAQs

How far is Tropicana Las Vegas from the airport? 
The airport is just 3 miles away.

Do you have an airport shuttle? 
We do not automatically provide airport shuttles, but guests can contact the Bell Desk at 702.739.2651 for limousine, shuttle and taxi information or view the information online. View Shuttle and Taxi Information.

Do you have a rental car agency? 
You can book a rental car through Enterprise Rental Car Agency by calling 702.739.2684 or visiting Enterprise Car Rental

What is the closest pharmacy to the resort? 
The closest pharmacy is the Walgreens located at 3765 S Las Vegas Blvd, Las Vegas, NV. The pharmacy can be reached at ‎702.739.9645.‎

How far is the Thomas & Mack Center from Tropicana Las Vegas? 
The center is located just 1.63 miles away, which is close to a five-minute drive.

Miscellaneous FAQs

How can I obtain my Win/Loss Statement? 
To receive your Win/Loss Statement, the following information is required:

Your Name
Trop Plus Players Club account number
Years you are requesting
Your address and phone number
Your signature 

Please mail this information to: 
Tropicana Las Vegas
Attn: Linda McDonald
P.O. Box 97777
Las Vegas, NV 89193-7777

Or fax to:
702.739.3549
Attn: Linda McDonald.

I didn’t receive a receipt for my stay. How can I obtain one? 
Please contact our Front Desk at 702.739.2477 in order to receive a copy of your receipt by email, mail or fax.

Why were my Hilton HHonors Points not used when my card was charged? 
Please contact Hilton at 800.446.6677 in order to resolve any issues regarding Hilton HHonors Points.

If I am a promotion cardholder at the Tropicana in Laughlin or Atlantic City, can I use my points to book a comped room at Tropicana Las Vegas?
Tropicana Las Vegas is not affiliated with any other Tropicana property, so we are not able to honor points from other casinos.

Does Tropicana Las Vegas have a shuttle that goes to the Tropicana in Laughlin?
Tropicana Las Vegas does not offer a shuttle to the Tropicana in Laughlin.